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Free template · Every day at every store

Customer Washroom Check Template

Customers who use the washroom judge the whole store by it. A short hourly check with a photo keeps it right at every store.

Who and whenAny team member, every hour while open
Serves the goalCustomers find the washroom clean every time
Counts towardStore presentation
Run this in RakuOps
8 checks · 1 photoTap a check to tick it off

1Clean

  • Toilets and urinals clean and flushed
  • Floor clean and dry
  • Sinks, mirrors and taps clean
  • No bad smell

2Supplies

  • Soap, toilet paper and hand towels stocked; dryer working
  • Bin emptied if more than half full

3Record

  • Photo of the washroom from the doorPhoto
  • Checked atTime

In RakuOps, a check answered No, a reading outside its limits, or a photo that does not match your best store's opens a fix for that store, with an owner and a due date.

Why chains run this check

A dirty washroom is one of the quickest ways to lose a customer and earn a bad review, and it is the area head office sees least.

The paper sheet on the back of the door is easy to fill in without looking. The time and a photo make each check real, and show which store skips them in the afternoon.

How it runs at every store

  1. One standard. Send this checklist to every store, on a schedule, to whoever is on shift.
  2. Evidence back. Photos, readings and answers come back from the phone, timestamped and named.
  3. Problems become fixes. Anything that fails opens a fix for that store, due in hours, not at the next visit.
  4. Best against worst. The scorecard ranks your stores on it and shows which check the worst store misses.

Run it at one store tomorrow morning

Free for one store, with unlimited users and no card. The checklist arrives ready to run, exactly as it is on this page, and you can change any check.

Run this template free
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Frequently asked questions

Is this template free?

Yes. Print it, save it as a PDF, or tick it off on this page. To run it at every store, with photos, readings that open a fix when they are out of range, and a scorecard that ranks your stores, use it in RakuOps. The free plan covers one store, with unlimited users.

How often should a customer washroom be checked?

Hourly while the store is open is common, more often at the busiest times. The time on each check shows whether that happened.

Is a photo every hour too much?

It takes seconds and replaces the signature sheet on the door. It is the part that makes the check believable.

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